Refund policy

Return, Exchange & Refund Policy

At Beliz, we want you to feel confident about every purchase. If you are not completely satisfied with your order, you may request a return or exchange in accordance with the conditions below and applicable Egyptian consumer protection laws.

1. Return Period

You may request a return within 14 days from the date you receive your order, provided that the item meets the return conditions below.

The return period begins from the date the order is delivered to you.

For products that are defective or have a manufacturing issue, the applicable consumer protection rights may provide a longer period as required by Egyptian law.

2. Return Conditions

To be eligible for a return for reasons other than a defect, the item must be returned in the same condition in which you received it.

The item must be:

Unworn and unused.
Unwashed and unaltered.
Free from stains, makeup, perfume, deodorant, or any other marks or odors.
Returned with all original tags and labels attached.
Returned with its original packaging and accessories, where applicable.
Accompanied by the order number, invoice, receipt, or other valid proof of purchase.

We reserve the right to inspect returned items before approving a return. Items that have been worn, washed, altered, damaged, stained, or otherwise returned in a condition that differs from the condition in which they were received may not be eligible for return, except where applicable law provides otherwise.

3. How to Request a Return

To request a return, please contact us at:

info@beliz.store

Please include:

Your order number.
The item(s) you wish to return.
The reason for the return.
Photos of the item when requested by our team.

Please do not send an item back before your return request has been approved and return instructions have been provided by Beliz.

Once your request is reviewed, our team will confirm whether the return is eligible and provide you with the applicable return instructions.

4. Return Shipping

The treatment of return shipping costs depends on the reason for the return.

Change of mind / size / preference

For a return requested because you have changed your mind, selected the wrong size, or no longer wish to keep the item, the applicable return shipping arrangements and costs will be communicated to you when your return request is approved, subject to applicable law.

Defective, damaged, or incorrect item

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible.

If the issue is confirmed to be attributable to Beliz, we will arrange the appropriate solution without charging you additional return costs, in accordance with applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item is:

Damaged during delivery;
Defective or has a manufacturing defect; or
Different from the item you ordered;

please contact us at info@beliz.store as soon as possible and provide your order number and clear photos of the item and packaging.

Our team will review the issue and arrange the appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances and applicable law.

For defective products, your statutory rights under Egyptian consumer protection law remain applicable.

6. Exchanges

If you would like to exchange an item for another size, color, or eligible product, please contact us within the applicable return period.

The item must meet the applicable return conditions described above.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we will discuss the available alternatives with you, including a refund where applicable.

7. Refunds

Once we receive your returned item, it will be inspected to confirm that it meets the applicable return conditions.

We will notify you once the inspection has been completed and confirm whether your refund has been approved.

Where a refund is approved, the refund will generally be processed, subject to the applicable payment provider's procedures and applicable law.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If you believe your refund has been approved but you have not received it within the expected processing period, please contact us at:

info@beliz.store

8. Refund Amount

The amount refunded will be determined based on the applicable return circumstances and applicable law.

Where applicable, any delivery or return-related charges will be handled in accordance with the reason for the return and the applicable consumer protection requirements.

We will confirm the refund amount with you before processing the refund whenever clarification is required.

9. Orders Purchased Using Discounts or Promotions

Items purchased using a discount, promotional offer, coupon, or special campaign remain subject to the same applicable return and consumer protection requirements unless a specific promotional condition is legally applicable and has been clearly communicated to the customer before purchase.

Any approved refund will be calculated based on the actual amount paid for the returned item, subject to applicable law.

10. Items That Cannot Be Returned

Returns may be refused where the item is returned in a condition that prevents it from being resold because of the customer's actions, including wearing, washing, altering, staining, damaging, or otherwise changing the condition of the item, except where applicable law provides otherwise.

Any statutory exceptions to the right of return or exchange will apply as required by Egyptian law.

11. Important Notes

A return request must be submitted within the applicable return period.
Please keep your order number or proof of purchase until your return or exchange has been completed.
Do not send a return without first contacting Beliz and receiving return instructions.
All returned items are subject to inspection.
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under applicable Egyptian law.